Core Capabilities
Key Skills
Infrastructure
Windows Server
Active Directory
DNS
DHCP
GPO
Linux Servers
Virtualization
Hyper‑V
Failover Clustering
VMware ESXi/VCenter
Docker
P2V/V2V Migration
High Availability
Cloud Platforms
Microsoft 365
Azure AD
Azure Services
Exchange Online
OneDrive
Google Workspace
Cloud Migration
Networking & Security
FortiGate
Mikrotik
Juniper
VPN (L2TP/IPsec)
WAF
SPF/DKIM/DMARC
Email Security
VOIP Systems
Asterisk
FreePBX
Grandstream
3CX
Web Hosting & Control Panels
cPanel
WHM
Plesk
Apache
Nginx
IIS
SSL/TLS
Automation & Development
PowerShell
Bash Scripting
PHP
MySQL
LAMP
IoT
MQTT
Backup & Disaster Recovery
Backup Solutions
Disaster Recovery
Business Continuity
Data Migration
Management & Operations
Project Management
Team Leadership
SLA Management
IT Operations
Vendor Management
Track Record
Experience
Senior Product Consultant — Midware Data Systems
Nov 2022 – Present • Lebanon
- Implement, troubleshoot, and migrate virtual machines (V2V/P2V) on Hyper‑V.
- Design, deploy, and maintain Hyper‑V Failover Clusters for high availability.
- Manage Azure and Microsoft 365 environments, including migrations from on‑premises Exchange, IMAP, and Hyper‑V.
- Advise on ransomware protection, penetration prevention, and data‑resilience strategies.
- Configure and enforce Group Policy, user access policies, and security baselines; implement WAF and security hardening for Microsoft workloads.
- Troubleshoot AD replication, Windows Server boot, and disaster recovery; perform DNS and SSL/TLS certificate management.
Senior System & Network Administrator — YARED
Apr 2019 – Oct 2022 • Lebanon
- Administered Office 365, Active Directory, and Domain Controllers; executed server migrations to virtual and cloud environments.
- Implemented VPN solutions and remote access policies to support work‑from‑home operations.
- Deployed and managed VOIP PBX (FreePBX/Grandstream) and secured the network with Mikrotik firewalls.
- Defined IT standards, onboarding procedures, and managed IT hardware procurement and maintenance.
- Achievement: Led relocation of IT infrastructure with minimal downtime by migrating core services and telephony to the cloud; designed a cloud‑hosted PBX and VPN enabling seamless remote access and mobile extensions.
Team Leader — DOT · CompuLife
Sep 2016 – Mar 2019 • Lebanon
- Led infrastructure projects and supervised technical teams; assessed client environments and proposed cost‑effective migrations.
- Managed cloud migrations (Exchange→M365, file servers→OneDrive, web servers→cloud hosting).
- Configured FortiGate/Mikrotik firewalls, VPN tunnels, VLANs, and protection against DNS/DoS attacks; deployed VOIP and Dorlet access control systems.
- Selected projects: Structured cabling across multi‑floor buildings; video wall systems (Userful, 3×9 displays, 4K streaming); optimized firewalls and guest Wi‑Fi; improved email deliverability with SPF, DKIM, and DMARC.
Operations Manager — BTech
Jan 2016 – Sep 2016 • Lebanon
- Managed a team of six IT technicians; scheduled field visits and oversaw ticket resolution and SLA compliance.
- Maintained quality control standards and introduced structured service forms and procedures; managed Mikrotik VPN servers linking client sites.
- Achievement: Built a PHP/MySQL maintenance portal (CentOS) with ticketing, SMS client notifications, analytics, and profitability dashboards — reducing admin workload by ~40% and improving visibility on technician productivity.
▶ Show earlier roles
Implementation — SPAN‑Group (UAE)
Dec 2011 – Jan 2016
- Implemented and supported Fixed Assets Management systems for government clients; coordinated enhancements and post‑deployment operations.
- Supervised inventory teams during labeling/data loading; trained end users; performed mid‑level database administration.
- Key project: Built an ASP/MySQL web tool for asset catalog generation, project tracking, bug tracking, and a knowledge base.
R&D Manager — Cybertech SAL
Dec 2009 – Dec 2011
- Led evaluation and implementation of cost‑effective IT technologies; managed VMware deployments/P2V migrations and enterprise server maintenance.
- Installed/configured UTMs (Cyberoam, Juniper, FortiGate, Untangle); implemented Terminal Services with SunRay2 thin clients.
- Key project: Deployed VMware ESXi on HP Multi‑Flex Blade with Windows Server 2008 R2 Terminal Services and 20 SunRay2 thin clients; achieved HA and vMotion for zero‑downtime live migrations.
Helpdesk Administrator — British American Tobacco (Lebanon)
Dec 2007 – Dec 2009
- Coordinated IT projects and regional support; virtualized physical servers using Microsoft Hyper‑V.
- Ensured security compliance across Levant & Yemen; managed backups (Brightstor), Remedy SODA SLAs, McAfee ePO policies.
- Key project: Reconfigured WSUS, McAfee SAAS, DHCP, and DNS within Hyper‑V to enhance stability and security.
Senior Corporate Support — CCS Group (Lebanon)
Jun 2007 – Dec 2007
- Implemented/Configured Domain Controllers, DHCP, DNS, and VPN (PPTP/L2TP); handled network troubleshooting and preventive maintenance.
- Key project: Connected branches using Mikrotik Wi‑Fi bridges (11 Mbps) and encrypted L2TP tunnels (MPPE128) for secure server access.
Corporate Support — Freelance (Lebanon)
Oct 2005 – Jun 2007
- Provided part‑time IT support across several firms (GROHE ME, Imprimerie Moderne, DAZ Architects), including domain setups, network troubleshooting, printer configuration, Mikrotik bandwidth control, and PC/laptop maintenance.
Credentials
Certifications
- Microsoft 365 Certified: Enterprise Administrator Expert (2023, renewed 2025)
- Microsoft 365 Certified: Messaging Administrator Associate (2023)
- ITIL4 Foundation (2019)
- VMware VSP4 (2010) • VMware VTSP4 (2010)
Additional
Languages
Arabic (Native) • English (Excellent) • French (Good)
Let's Connect
I'm open to new opportunities and collaborations. Whether you're looking for infrastructure expertise, cloud migration support, or systems administration, I'd love to hear from you.